We offer returns on styles purchased online subject to the following conditions:The style is returned within 30 days of placing your order and is accompanied by a proof of purchase.The style is in its original saleable condition with the swing tag at
We are currently unable to facilitate exchanges via our online store. If you require a different size, or would prefer a different style or colour, please follow our returns process, and initiate a new order. Alternatively, you can exchange online pu
Online orders can be returned in-store at Cue standalone locations free of charge. This excludes orders made using Paypal which can only be returned via online. To return online, you can initiate your request here. A prepaid postage label will be pro
Your order number can be found in your order history online as well as on your order confirmation and shipping notification emails. Returns will only be accepted within the 30 day returns period and the email entered must match that on the order. Fin
The below non-refundable payments will not be included in your refund:Original shippingLoyalty redemptions - You can find the terms and conditions of our loyalty program here.To cover the cost of postage a $10 return shipping fee will be deducted fro
It is free to return your online order in-store. Alternatively, you can post your order back to us by initiating a return here. A prepaid postage label will be emailed to you and a $10 postage and handling fee will be deducted from the refund value.
Cue standalone store purchases can be returned in-store only. Cue standalone store purchases cannot be accepted for return at Myer, David Jones, or any of our New Zealand stores.Cue Myer purchases can be returned to Myer stores only.Cue David Jones p
Please accept our sincerest apologies if you have received a faulty style in your online order. Please initiate a return here and select reason 'style was damaged'. Faulty styles that have been worn must be assessed by our team. Please ensure the ite
Please accept our sincerest apologies for the mix up with your order. Please get in touch with your order number, images of the style you are missing, and the style code you received in error. We will verify the error on our end and work to resolve t
Once your return has been approved, we will send you an email to confirm that the refund has been processed.Please allow 10 days for the funds to appear in your account after you receive the refund notification.We aim to process all returns within 1
You can track your return parcel with the Australia Post tracking number provided in your return confirmation email.Once we’ve received and approved your return, you will receive a refund notification email. If you have not received confirmation that