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Cue Customer Care

Whilst we aim to respond within 1 business day*, during peak sales periods, responses may take up to 5 business days. We appreciate your patience.

*excluding public holidays

<ul id="isPasted"><li style="font-size: 16px;">The below non-refundable payments will not be included in your refund:<ul style="font-size: initial;"><li style="font-size: 16px;">Original shipping</li><li style="font-size: 16px;">Loyalty redemptions - You can find the terms and conditions of our loyalty program <a href="https://www.cue.com/pages/cue-club-and-cue-club-black" rel="noopener noreferrer" target="_blank">here</a>.</li></ul></li><li style="font-size: 16px;">To cover the cost of postage a $10 return shipping fee will be deducted from your refund.</li><li style="font-size: 16px;">If there is an issue with the amount you have been refunded, please get in touch with your order number so we can investigate this for you.</li></ul>

The below non-refundable payments will not be included in your refund:Original shippingLoyalty redemptions - You can find the terms and conditions of our loyalty program here.To cover the cost of postage a $10 return shipping fee will be deducted fro

The amount I have been refunded is incorrect.

Returns & Refunds

Gift Card & Store Credit Update

I have not received confirmation that my order was placed.

I have not received confirmation that my Click & Collect order is ready for collection.

I need to change my order or update the details of my order.

How can I collect in-store?

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

I have received an incorrect style in my order.

When will I receive my refund?

How will I know my return has been received?

Cue Club Update

I cannot log in to my Cue Club account.

I do not have a password to log in online.

I need to update my Cue Club details.

I would like to unsubscribe.

I am not receiving emails from Cue.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

How do I care for my items?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

The amount I have been refunded is incorrect.Updated 9 months ago