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Cue Customer Care

Whilst we aim to respond within 2 business days*, during peak sales periods, responses may take up to 7 business days. We appreciate your patience.

*excluding public holidays

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

How do I care for my items?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

Welcome Discount Code Terms and Conditions

A 10% off welcome code is provided to new customers to use on their first purchase when they subscribe to our newsletterThe welcome code cannot be used in conjunction with any other offerThe welcome code is applicable for use on full price styles onl

<ul><li>A 10% off welcome code is provided to new customers to use on their first purchase when they subscribe to our newsletter</li><li>The welcome code cannot be used in conjunction with any other offer</li><li>The welcome code is applicable for use on full price styles only</li></ul>

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