Orders & Payment

Gift Card & Store Credit Update

During voluntary administration, physical gift cards (including store credits) can be redeemed in store when an additional value that is equal to or greater than the gift card amount is spent. For example, in order to use a $50 gift card, an addition

I have not received confirmation that my order was placed.

Once your order has been placed a confirmation email will be sent to the email address provided when checking out. Please be sure to check your junk or spam folder as it may have been sent there. If you have not received your order confirmation withi

I have not received confirmation that my Click & Collect order is ready for collection.

We aim to have your order ready for collection within 24 hours. If you have not received notification that your order is ready to collect within this time-frame, please get in touch with your order number.

I need to change my order or update the details of my order.

Please get in touch with your order number and the details of your request. We will do our best to update your order before it is dispatched. Please note, we are unable to add additional styles to an order once it is placed.

How can I collect in-store?

1. Shop online at cue.com2. Select ‘Pickup in store’ during checkout3. Select a location with available stock from the list4. Place your order. When collecting your order in-store, you will need to show your order confirmation email and bank card use