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Orders & Payment

I have not received confirmation that my Click & Collect order is ready for collection.

We aim to have your order ready for collection within 24 hours. If you have not received notification that your order is ready to collect within this time-frame, please get in touch with your order number.

What are your gift card options?

You can purchase an e-gift card here for use exclusively online at cue.com. Alternatively, physical gift cards can be purchased in store for use exclusively at Cue standalone stores. If you would prefer a digital gift card for use in store only, you

How can I collect in-store?

1. Shop online at cue.com2. Select ‘Pickup in store’ during checkout3. Select a location with available stock from the list4. Place your order. When collecting your order in-store, you will need to show your order confirmation email and bank card use

I have not received confirmation that my order was placed.

Once your order has been placed a confirmation email will be sent to the email address provided when checking out. Please be sure to check your junk or spam folder as it may have been directed there. If you have not received your order confirmation w

I need to change my order or update the details of my order.

Please get in touch with your order number and the details of your request. We will do our best to update your order before it is dispatched. Please note, we are unable to add additional styles to an order once it is placed.

I have received an incorrect style in my order.

Please accept our sincerest apologies for the mix up with your order. Please get in touch with your order number, the style you are missing, and the style code you received in error. We will verify the error on our end and work to resolve this for yo