Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

<p id="isPasted">Once your order has been placed a confirmation email will be sent to the email address provided when checking out. Please be sure to check your junk or spam folder as it may have been directed there.</p><p>If you have not received your order confirmation within one hour, please get in touch with your proof of payment so we can investigate.</p>

Once your order has been placed a confirmation email will be sent to the email address provided when checking out. Please be sure to check your junk or spam folder as it may have been directed there. If you have not received your order confirmation w

I have not received confirmation that my order was placed.

Orders & Payment

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

I have not received confirmation that my order was placed.Updated 2 months ago