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Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

<ul id="isPasted"><li style="font-size: 16px;">Once your return has been approved, we will send you an email to confirm that the refund has been processed.</li><li style="font-size: 16px;">Please allow 10 days for the funds to appear in your account after you receive the refund notification.</li><li style="font-size: 16px;">We aim to process all returns within 1 week of the tracking showing as delivered.&#xA0;</li><li style="font-size: 16px;">If you have not received your return communication or refund in the above timeframes, please get in touch with your order number.</li></ul>

Once your return has been approved, we will send you an email to confirm that the refund has been processed.Please allow 10 days for the funds to appear in your account after you receive the refund notification.We aim to process all returns within 1

When will I receive my refund?

Returns & Refunds

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

How will I know my return has been received?

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

When will I receive my refund?Updated 2 months ago