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Your order number can be found in your order history online as well as on your order confirmation and shipping notification emails.Returns will only be accepted within the 30 day returns period and the email entered must match that on the order. Final Sale styles are not eligible for return.If you are still having trouble creating your return online, please get in touch with your order number and the style/s you would like to return.

Your order number can be found in your order history online as well as on your order confirmation and shipping notification emails. Returns will only be accepted within the 30 day returns period and the email entered must match that on the order. Fin

The returns portal is not accepting my order number.

Returns & Refunds

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

The returns portal is not accepting my order number.Updated 2 months ago