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Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

This depends on where you are located and the shipping option you have selected when checking out. We have provided some general guidelines below, and you can track your parcel once it has been dispatched. Please note, shipping timeframes are estimates only and occur from dispatch. Whilst we make every effort to dispatch orders within 2 business days, there may be delays during peak trade times such as special promotions, mid season sale, end of season sale, and holiday periods (including public holidays). The below estimated shipping timeframes refer to business days.&#xA0;<table><tbody><tr><td style="width: 64.9819%;">Delivery location</td><td style="width: 16.7833%;">Standard</td><td style="width: 17.9486%;">Express</td></tr><tr><td style="width: 64.9819%;">NSW - City/Suburb</td><td style="width: 16.7833%;">2-3 days</td><td style="width: 17.9486%;">1-2 days</td></tr><tr><td style="width: 64.9819%;">NSW - Regional&#xA0;</td><td style="width: 16.7833%;">2-3 days&#xA0;</td><td style="width: 17.9486%;">1-2 days</td></tr><tr><td style="width: 64.9819%;">QLD - City/Suburb&#xA0;</td><td style="width: 16.7833%;">2-3 days&#xA0;</td><td style="width: 17.9486%;">1-2 days</td></tr><tr><td style="width: 64.9819%;">QLD - Regional</td><td style="width: 16.7833%;">3-4 days&#xA0;</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">VIC - City/Suburb&#xA0;</td><td style="width: 16.7833%;">2-3 days</td><td style="width: 17.9486%;">1-2 days</td></tr><tr><td style="width: 64.9819%;">VIC - Regional&#xA0;</td><td style="width: 16.7833%;">3-4 days&#xA0;</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">ACT -City/Suburb</td><td style="width: 16.7833%;">3-4 days</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">ACT - Regional&#xA0;</td><td style="width: 16.7833%;">4-5 days</td><td style="width: 17.9486%;">3-4 days</td></tr><tr><td style="width: 64.9819%;">SA - City/Suburb</td><td style="width: 16.7833%;">3-4 days&#xA0;</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">SA - Regional</td><td style="width: 16.7833%;">4-5 days</td><td style="width: 17.9486%;">3-4 days</td></tr><tr><td style="width: 64.9819%;">WA - City/Suburb</td><td style="width: 16.7833%;">4-5 days</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">WA - Regional</td><td style="width: 16.7833%;">5-6 days&#xA0;</td><td style="width: 17.9486%;">4-5 days</td></tr><tr><td style="width: 64.9819%;">TAS - City/Suburb</td><td style="width: 16.7833%;">3-4 days</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">TAS - Regional&#xA0;</td><td style="width: 16.7833%;">4-5 days</td><td style="width: 17.9486%;">3-4 days</td></tr><tr><td style="width: 64.9819%;">NT - City/Suburb</td><td style="width: 16.7833%;">3-4 days&#xA0;</td><td style="width: 17.9486%;">2-3 days</td></tr><tr><td style="width: 64.9819%;">NT - Regional &#xA0;</td><td style="width: 16.7833%;">5-6 days</td><td style="width: 17.9486%;">3-4 days</td></tr></tbody></table>

This depends on where you are located and the shipping option you have selected when checking out. We have provided some general guidelines below, and you can track your parcel once it has been dispatched. Please note, shipping timeframes are estimat

When can I expect to receive my order?

Shipping & Delivery

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Online Returns Policy

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International shipping is currently unavailable.

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International

Delivery location	Standard	Express
NSW - City/Suburb	2-3 days	1-2 days
NSW - Regional	2-3 days	1-2 days
QLD - City/Suburb	2-3 days	1-2 days
QLD - Regional	3-4 days	2-3 days
VIC - City/Suburb	2-3 days	1-2 days
VIC - Regional	3-4 days	2-3 days
ACT -City/Suburb	3-4 days	2-3 days
ACT - Regional	4-5 days	3-4 days
SA - City/Suburb	3-4 days	2-3 days
SA - Regional	4-5 days	3-4 days
WA - City/Suburb	4-5 days	2-3 days
WA - Regional	5-6 days	4-5 days
TAS - City/Suburb	3-4 days	2-3 days
TAS - Regional	4-5 days	3-4 days
NT - City/Suburb	3-4 days	2-3 days
NT - Regional	5-6 days	3-4 days

When can I expect to receive my order?Updated 2 months ago