My parcel is delayed in transit.Updated a month ago

We’re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver’s control and can be expected during busy promotional and holiday periods.

To track your order, click the link provided in your shipping confirmation email. If your order was sent via Shippit, you can also click on the courier tracking number provided in the Shippit link to be directed to the courier website for further information.

If your tracking has remained on 'Delivery - Today' for multiple days, please view the direct carrier's tracking page via the link in the Shippit page as it is likely the package may have been taken to your local post office and is awaiting collection.

If there have been no tracking updates for 5 business days from the expected delivery date, please get in touch with your order number. We will then lodge an investigation with the courier company.