Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

We&#x2019;re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver&#x2019;s control and can be expected during busy promotional and holiday periods.To track your order, click the link provided in your shipping confirmation email. If your order was sent via Shippit, you can also click on the courier tracking number provided in the Shippit link to be directed to the courier website for further information.If there have been no tracking updates for 5 business days from the expected delivery date, please get in touch with your order number. We will then lodge an investigation with the courier company.

We’re sorry to hear that your parcel is delayed. Sometimes delays can occur that are outside the driver’s control and can be expected during busy promotional and holiday periods. To track your order, click the link provided in your shipping confirmat

My parcel is delayed in transit.

Shipping & Delivery

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

My parcel is delayed in transit.Updated 4 months ago