I was not notified my parcel was at the post office awaiting collectionUpdated 14 days ago

So sorry to hear that you were not notified by the carrier that your package was awaiting pick-up from your local post office.

Carrier's are moving away from leaving paper notices due to their sustainability efforts, however, in order to ensure you receive timely updates on your parcels we recommend downloading the Auspost app here.

The app will allow you to:

• Receive instant, legitimate and trusted notifications.
• Get automatic parcel tracking when you shop online – no need to add tracking numbers.
• Easily track and manage all your deliveries in one place without checking emails.
• Request parcels be left in a safe place or redirect while in transit.
• Proof of delivery - View photos of where your parcel is left (if eligible). 
• Set your preferences to receive 2-hour delivery windows where available.
• Authorise someone else to collect a parcel for you from the Post Office.
• Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).
• Collect parcels from a free 24/7 Parcel Locker for an entirely contactless experience - only with the app.