Chat with our team for real-time support.

Cue Customer Care

Whilst we aim to respond within 1 business day*, during peak sales periods, responses may take up to 5 business days. We appreciate your patience.

*excluding public holidays

<p id="isPasted">During voluntary administration, physical gift cards can be redeemed in store when an additional value that is equal to or greater than the gift card amount is spent. For example, in order to use a $50 gift card, an additional $50 must be spent with the minimum total order value being $100. Physical gift cards cannot be redeemed online. New gift cards<span data-teams="true" id="isPasted">&#xA0;cannot be issued or purchased at this time. We apologise for any inconvenience or disappointment caused and appreciate your support during this time.</span></p>

During voluntary administration, physical gift cards can be redeemed in store when an additional value that is equal to or greater than the gift card amount is spent. For example, in order to use a $50 gift card, an additional $50 must be spent with

Gift Cards Update

Orders & Payment

I have not received confirmation that my order was placed.

I have not received confirmation that my Click & Collect order is ready for collection.

I need to change my order or update the details of my order.

How can I collect in-store?

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

I have received an incorrect style in my order.

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

Cue Club Update

I cannot log in to my Cue Club account.

I do not have a password to log in online.

I need to update my Cue Club details.

I would like to unsubscribe.

I am not receiving emails from Cue.

Cue Club

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

How do I care for my items?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

Gift Cards UpdateUpdated 2 hours ago