Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

For points to accrue online, customers must be logged in with the applicable email address when checking out. When shopping in-store, the Cue Club active barcode must be provided, which can be found when logged in online <a href="https://www.cue.com/account/profile" rel="noopener noreferrer" target="_blank">here</a>.We recommend setting up a digital card on your smart phone so the team can easily scan the barcode when you are shopping in-store. You can download an app such as Stocard to do this.If you have shopped online or via store to door, your points will load to your account once your order is packed.Points can be accrued in select department stores and will load to your account within 24 hours.If you believe there is an issue with your point balance, please get in touch with a receipt for the missing points.

For points to accrue online, customers must be logged in with the applicable email address when checking out. When shopping in-store, the Cue Club active barcode must be provided, which can be found when logged in online here. We recommend setting up

My point balance is incorrect.

Cue Club

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

I am not receiving emails from Cue.

How do I apply a reward to my purchase online.

I have not received my birthday reward.

I do not have a password to log in online.

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

My point balance is incorrect.Updated 2 months ago