Chat with our team for real-time support. 

Please note we are currently experiencing delays in response times due to the recent promotional period.

Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

<p id="isPasted">The unique style measurements are listed on the product details page, simply click &#x2018;Size Guide&#x2019;.</p><p>If you would like any additional styling advice, please get in touch and we can connect you with a stylist in store.</p>

The unique style measurements are listed on the product details page, simply click ‘Size Guide’. If you would like any additional styling advice, please get in touch and we can connect you with a stylist in store.

I am unsure of which size to buy.

Product & Stores

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

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I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

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My parcel has been returned to sender.

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My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

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The returns portal is not accepting my order number.

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Returns & Refunds

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I have not received my birthday reward.

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Cue Club

The style I would like to purchase is not available online.

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What are your store trading hours and store contact details?

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

I am unsure of which size to buy.Updated 2 months ago