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Cue Customer Care

We aim to respond within 2 business days.*

* Please note, due to the recent promotional period we are experiencing up to a 7-day delay on response times. Our team are working their hardest to respond to our valued customers, from oldest to newest enquiries.

<p id="isPasted">You will have the option to apply your reward to your order when you&apos;re logged in at the payment section of checkout. Simply select apply and the reward amount will be deducted from your order total.&#xA0;</p><p>If you believe you should have a reward available but there is not one available, please ensure you are logged in with the correct email address before getting in touch.</p>

You will have the option to apply your reward to your order when you're logged in at the payment section of checkout. Simply select apply and the reward amount will be deducted from your order total. If you believe you should have a reward available

How do I apply a reward to my purchase online.

Cue Club

I have not received confirmation that my Click & Collect order is ready for collection.

What are your gift card options?

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

I have received an incorrect style in my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I would like to unsubscribe.

I need to update my Cue Club details.

What are the Cue Club benefits?

My point balance is incorrect.

I am not receiving emails from Cue.

I have not received my birthday reward.

I do not have a password to log in online.

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

How do I apply a reward to my purchase online.Updated 2 months ago