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Cue Customer Care

Whilst we aim to respond within 1 business day*, during peak sales periods, responses may take up to 5 business days. We appreciate your patience.

*excluding public holidays

<p id="isPasted">While the company is under voluntary administration, our Cue Club program is temporarily suspended. Points and rewards will not be accrued from 15 September 2026. Rewards accrued before 15 September 2026 may be redeemed in store where a value that is equal to or greater than the reward amount is spent. For example, to redeem a $50 reward, an additional $50 must be spent with the minimum total order value being $100. Loyalty rewards cannot be used online at this time. We&#x2019;ll provide further updates as they become available.&#xA0;</p>

While the company is under voluntary administration, our Cue Club program is temporarily suspended. Points and rewards will not be accrued from 15 September 2026. Rewards accrued before 15 September 2026 may be redeemed in store where a value that is

Cue Club Update

Cue Club

I have not received confirmation that my Click & Collect order is ready for collection.

How can I collect in-store?

I have not received confirmation that my order was placed.

I need to change my order or update the details of my order.

Orders & Payment

My parcel is delayed in transit.

What are my online shipping options?

How can I track my order?

When can I expect to receive my order?

My parcel has been returned to sender.

My parcel has arrived, but I am missing one or more item/s.

My order is showing as delivered but I have not received it.

I was not notified my parcel was at the post office awaiting collection

Shipping & Delivery

Online Returns Policy

Store Returns Policy

Can I exchange for a different size, colour or style?

How can I return my online order?

The returns portal is not accepting my order number.

The amount I have been refunded is incorrect.

How much does it cost to return my online order?

How can I return my in-store purchase?

How do I return a faulty style?

I have received an incorrect style in my order.

When will I receive my refund?

How will I know my return has been received?

Returns & Refunds

I cannot log in to my Cue Club account.

I do not have a password to log in online.

I need to update my Cue Club details.

I would like to unsubscribe.

I am not receiving emails from Cue.

The style I would like to purchase is not available online.

I am unsure of which size to buy.

How can I see if a style is available in a store near me?

What are your store trading hours and store contact details?

How do I care for my items?

Product & Stores

International shipping is currently unavailable.

Will I be refunded duties and taxes if I return my order?

Are there any additional costs that will be due when my order arrives?

International

Cue Club UpdateUpdated 23 minutes ago